Ensures delivery of superior internal and external guest service with every interaction including Team member Engagement and Guest Engagement for this position and responsible departments.Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Directs the activities of the overall Slots department, including staffing and performance of slots, and slots repair to ensure compliance with established regulations policies and procedures. The incumbent in this position is also responsible for operating and maintaining an efficient and profitable slots operation, as well as participating in company planning and direction. The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.
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